Frequently Asked Questions(FAQs)


Q: I want a website, where do I start?

A: First, you have to register a domain name, engage a web hosting company to host you, then engage the services of a web designer

Q: What is a domain name?
A: A domain name gives you your unique identity on the internet; it is of the form www.yourname.com. It can be likened to having a business name.

Q: How do I register my own domain name?
A: You first have to do an internet search to ascertain if your chosen domain name has been taken or not. If it is available, you need to engage a web host company to do the registration for you. Registration normally takes effect within 24 - 72 hours.

Q: What is Web Hosting?
A: Web hosting can be described as the physical rental of internet space on Computer servers that have been configured for this service. Your website would reside on this server. You actually upload your internet files on to this server.

Q: How do I host my site?
A: You have to engage the services of a web hosting hosting company like eBizGuide Nigeria. You will select one of the web hosting packages offered, then leave the rest to them and they will send you the details of your account by email.

Q: I want a personalised email address, what do I do?
A: You first have to register your domain, then select one of the packages that are being offered and your email accounts will be created for you.

Q: How do I access my email account?
A: After your email accounts are created, your account details will be sent to you. You may access your email account from a web browser or by using an email client software (POP/SMTP) such as Microsoft Outlook.

Q: I have designed my web pages, how do I host it?
A: Fisrt ensure that you have a domain name registered, select one of the hosting packages offered and your access details will be mailed to you. Using your details you will be able to upload your pages.

Q: What is eCommerce?
A: eCommerce refers to doing business activities on the internet. It refers to buying and selling, marketing and carrying out other commercial activities using the technology of the internet. eCommerce has proven to be convenient, fast and reliable. In the US, a greater percentage of business is done over the internet.

Q: I have items to sell online, what do I do?
A: You will need to have an Internet Shop or a Shopping Cart. With this, you will be able to display your goods, items or products with photographs, descriptions and prices. Visitors would view this and make orders which are sent to you by email. This service is also offered by eBizGuide Nigeria.

Q: How do I receive online payments?
A: To receive payments from visitors, you need to open a merchant account in your bank that links to a payment gateway provider. In Nigeria you have two options; Interswitch and eTranzact. You may visit their websites to obtain more information.

Q: Can I access my mails from anywhere?
A: Yes. You can access your mails from any computer that is connected to the internet.

Q: How do I get support?
A: eBizGuide Nigeria has a support page where our support personnel are waiting to help out. You may start a trouble ticket and you will be contacted by our support team by email.

Q: What is Trouble Ticket?
A: This is a unique ID given to your support issue, that uniquely identifies you and your support question/issue. This id can be quoted when refering to this same issue. Trouble tickets remain open until the issue is solved.

Q: What is a Business Directory?
A: This is an online listing of companies, organisations, businesses, enterprises and ventures sorted into categories. The directory database can easily be searched by a visitor simply by supplying a name, location, city or a few characters. Visitors can easily find the details about a business or organisation; it's full name, address, telephone numberss, fax, email and website address.

Q: Can I list my business?
A: Yes, any legitimate business can be listed. Registration is free!

Q: How do I list my Business?
A: Simply visit the Business Directory on our website, click the signup button and fill the sign-up form. Be sure to provide a valid email address. Your activation code would be sent to your email address. Using your password you can then login to the directory and supply the activation code when requested. With this you would have access to list just one business. Supply your business details and save it. Your business would be listed in the category you have chosen for it.

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